Japanese Train Etiquette: Essential Rules for Riding Trains in Japan

Introduction

When traveling in Japan, riding trains is unavoidable. In major cities like Tokyo, Osaka, and Kyoto, trains are the most convenient and comfortable mode of transportation. However, Japanese trains have their own unique rules and culture, which can be confusing not only for first-time foreign visitors but even for Japanese people moving to the city from rural areas.

Japan’s railways are world-renowned for their punctuality and cleanliness. “An apology announcement plays if the train is even one minute late,” “spotlessly clean interiors,” “passengers lining up in orderly queues”—these are scenes that international media report on with astonishment every time they cover Japanese trains. But all of this is made possible by each and every passenger following train etiquette.

Train etiquette in Japan is not just a set of rules—it is an integral part of Japanese living culture, built on mutual consideration for a comfortable shared experience. Giving up priority seats, wearing backpacks on the front of your body, refraining from phone calls on the train—none of these are legally required, yet most passengers naturally follow them. Understanding these unwritten rules will make your train rides in Japan far more comfortable and stress-free.

In this article, we provide a comprehensive guide to Japanese train etiquette. From basic boarding and alighting manners to priority seating rules, luggage handling, and common mistakes foreign travelers tend to make, we cover all the practical information you need in an easy-to-understand format. We also explore the history and cultural background of Japanese railways, examining why train etiquette in Japan is maintained at such a high standard. Whether you are planning to visit Japan or already living here, we hope you will find this guide helpful.

日本の電車

Photo: 東京駅 (Google Maps)

Japanese Railway Culture

If you had to describe Japanese railway culture in one phrase, it would be “the world’s highest standard of public transportation.” Its punctuality, convenience, and cleanliness are highly regarded worldwide, and railway officials from many countries visit Japan to study and observe its railway system.

The World’s Most Punctual Trains

The most remarkable feature of Japan’s railways is their extraordinary punctuality. The Tokaido Shinkansen’s average delay is said to be only about 0.9 minutes (approximately 54 seconds), and this figure includes delays caused by severe weather and earthquakes. For comparison, major European railways frequently experience average delays of 5 to 15 minutes, highlighting just how exceptional Japan’s punctuality truly is.

This punctuality is not sustained by the railway companies’ systems alone. Each individual passenger contributes to schedule adherence by being on time, boarding and alighting quickly, and not forcing their way onto the train just as the doors are closing. Train etiquette and on-time performance are two sides of the same coin.

Annual Ridership and Route Numbers

Japan’s railways carry approximately 25 billion passengers annually (according to the Ministry of Land, Infrastructure, Transport and Tourism). In the Tokyo metropolitan area alone, daily railway ridership exceeds 30 million—roughly five times the combined ridership of New York’s MTA subway and bus system.

The number of routes is also remarkably extensive. Combining JR companies, private railways, subways, monorails, and streetcars, Japan has approximately 500 railway lines covering a total distance of about 27,000 km. Within Tokyo alone, 13 subway lines interweave with JR and private railways, with total station count exceeding 300. The fact that this vast network operates with precision every single day is nothing short of extraordinary.

What Surprises Foreigners About Japanese Trains

Foreign travelers riding Japanese trains for the first time are often surprised by several things. First, how quiet the trains are. Most passengers are either using their smartphones or reading books, and almost no one talks loudly. Second, the queuing culture. Boarding positions are marked on the platform, and passengers line up neatly in single or double file to wait for the train.

The culture of offering seats to those in need, and the sight of station staff bowing deeply in apology when a train is delayed, are also scenes rarely witnessed abroad. The cleanliness of the trains is another noteworthy point—despite most lines having no trash bins on board, you will almost never see litter on the floor. This culture is what makes Japanese trains stand out as the world’s most comfortable public transportation.

History of the Railways

Japan’s railways have a history spanning over 150 years. Railway technology adopted from the West during the Meiji era rapidly spread across the country and became a beloved symbol of modernization. From today’s ultra-high-speed Shinkansen to rural local lines, the history of Japan’s railways is essentially the history of modern Japan itself.

Japan’s First Railway in 1872 (Shimbashi to Yokohama)

Japan’s first railway opened on October 14, 1872 (Meiji 5). This approximately 29 km line between Shimbashi (present-day Shiodome) and Yokohama (present-day Sakuragicho) was built under the guidance of British railway engineer Edmund Morel and his colleagues. Emperor Meiji himself rode the train on opening day, marking a historic moment that heralded the dawn of Japan’s modernization.

The steam locomotives of the time ran at approximately 32 km/h, covering the Shimbashi-Yokohama route in about 53 minutes. A journey that previously took several hours by foot or horse was reduced to less than an hour, and people were astonished by the steam locomotive, which they called “okajoki” (land steamer). Initially, nine round trips were operated daily, with first-class, second-class, and third-class seating available.

This line became the starting point of Japan’s railways and laid the foundation for the rapid expansion of the railway network that followed. Today, October 14 is designated as “Railway Day,” with various commemorative events held across the country.

Railway Expansion from the Meiji to Showa Eras

Within just over a decade of the Shimbashi-Yokohama line’s opening, Japan’s railways expanded rapidly. The Osaka-Kobe line opened in 1874, followed by the Kyoto-Osaka line in 1877. By 1889, the entire Tokaido Main Line was completed, connecting Shimbashi (Tokyo) to Kobe by rail.

From the late Meiji to the Taisho era, numerous private railway companies were established. Many of the private railways that remain major arteries in the Kanto and Kansai regions today were founded during this period, including Hankyu Railway (established 1907) and Tokyu Corporation (established 1922). Streetcars also became widespread in urban areas, starting with the Tokyo streetcar system in 1903, serving as an essential mode of transportation for city residents.

During the Showa era, railways were placed under national management during the wartime period. In 1942, many private railways were nationalized through wartime consolidation and brought under Japanese National Railways (JNR). As the country rebuilt after the war, railways were rapidly restored, and during the period of high economic growth, ridership increased so dramatically that overcrowded commuter trains became a social issue. The existence of “pushers” (staff who pushed passengers into packed trains) during this era is an often-told anecdote illustrating just how severe the crowding was.

Birth of the Shinkansen and Development of High-Speed Rail

On October 1, 1964 (Showa 39), just days before the opening of the Tokyo Olympics, the Tokaido Shinkansen began service. Running between Tokyo and Osaka (515.4 km) at a maximum speed of 210 km/h, it reduced the travel time from approximately 4 hours to about 3 hours and 10 minutes. This technological innovation astonished the world, and the Shinkansen was enthusiastically welcomed by the nation as the “dream super express.”

Since then, the Shinkansen network has steadily expanded. In 1975, the Sanyo Shinkansen was extended to Hakata. In 1982, the Tohoku and Joetsu Shinkansen lines opened, connecting major cities in eastern Japan by bullet train. In 2015, the Hokuriku Shinkansen (Nagano-Kanazawa section) opened, bringing Kanazawa within a 2.5-hour radius of Tokyo and significantly boosting tourism in the Hokuriku region. The Hokuriku Shinkansen was further extended to Tsuruga in 2024.

Today, the “Nozomi” trains running on the Tokaido-Sanyo Shinkansen boast a maximum speed of 285 km/h, covering the Tokyo-Shin-Osaka route in as little as 2 hours and 22 minutes. Additionally, the Linear Chuo Shinkansen is under construction as a next-generation ultra-high-speed railway, with plans to connect Tokyo and Osaka in approximately 67 minutes. Japan’s high-speed rail technology continues to evolve to this day.

Modern IC Cards and Automated Ticket Gates

Another innovation in Japanese railway technology is the widespread adoption of IC card fare systems. Starting with JR East’s introduction of “Suica” in 2001, each railway company developed its own IC card. Today, more than 10 types of IC cards—including Suica, PASMO, ICOCA, and TOICA—are mutually compatible nationwide.

Before IC cards became widespread, purchasing tickets and passing through fare gates was time-consuming. Now, passengers can pass through gates instantly with a simple tap of their card, and transfers between multiple lines can all be handled with a single card. Furthermore, IC cards can be used as electronic money at convenience stores and restaurants, offering such convenience that you can cover an entire day of sightseeing, dining, and travel without carrying any cash.

Since 2023, using Mobile Suica on smartphones through Apple Pay and Google Pay has become widely adopted, making even physical cards increasingly unnecessary. For international visitors, the “Welcome Suica” (an IC card valid for 28 days) is available, allowing travelers to easily enjoy cashless train travel.

Essential Etiquette Rules You Must Follow

Japanese train etiquette may seem like a collection of detailed rules at first glance, but at its core, it all comes down to one principle: “being considerate of those around you.” The following etiquette guidelines are practices that Japanese people follow as a matter of course, and by observing them as much as possible, travelers can help ensure a pleasant experience for everyone.

Boarding and Alighting Etiquette (Lining Up, Waiting, and Letting Others Off First)

Boarding and alighting etiquette is one aspect of Japanese train culture that particularly surprises foreigners. Platforms have markings indicating where to line up (in front of the doors), and passengers always form neat single or double lines along these markings to wait for the train. Cutting in line or standing directly in front of the doors without queuing is strictly prohibited.

When the train arrives, all alighting passengers must exit before anyone boards. Attempting to board before people have finished getting off not only disrupts the flow but is also frowned upon as a nuisance to other passengers. The principle of “alighting passengers first, boarding passengers second” is universal throughout Japan.

Additionally, the so-called “dash boarding”—squeezing through the doors just as they are closing—is extremely dangerous, and railway companies repeatedly warn against it through announcements. If you miss a train, the correct course of action is to wait for the next one. In urban areas, trains on most lines arrive every few minutes, so missing one is not a major issue.

When alighting in a crowded train, it is common to say “sumimasen” (excuse me) as you make your way toward the exit. Rather than pushing through silently, communicating your intention verbally prompts surrounding passengers to make way smoothly.

Behavior on the Train (Keeping Quiet and No Phone Calls)

The most important rule regarding on-board behavior is to “keep quiet.” In Japanese trains, passengers rarely speak loudly to each other, and when they do speak, they keep their voices low. Groups of foreign tourists speaking loudly may receive disapproving looks from surrounding passengers.

Phone calls on mobile phones and smartphones are clearly prohibited, as indicated by announcements stating, “Please set your phone to silent mode and refrain from making calls.” Even for urgent matters, if you need to take a call, you should either get off at the next station or move to the vestibule area (the connecting section between cars) and speak quietly. Using messaging apps like LINE or listening to music is fine, but be mindful of sound leaking from your earphones.

Regarding eating, consuming ekiben (station lunchboxes) on the Shinkansen is widely accepted and is even considered one of the pleasures of the journey. However, eating on local trains (regular commuter trains) is considered undesirable. Eating strong-smelling food on the train, in particular, bothers many passengers. A good guideline is to always consider whether your actions might inconvenience the passengers around you.

The same applies to applying makeup. There was once a strong feeling that “makeup should be done at home,” and applying it on the train was frowned upon. In recent years, more people have become accepting of it. However, pulling out a mirror to apply mascara or eyeliner can be a nuisance in crowded trains, so it is best avoided during peak hours.

Priority Seating Rules

Japanese trains have designated seats called “priority seats” (also known as “Silver Seats”). These seats are reserved for elderly passengers, pregnant women, people with physical disabilities, and those traveling with small children. In most cases, priority seats are located at the ends of each car and can be identified by their distinctive blue or green coloring.

Priority seating rules vary slightly between railway companies. Many lines in the Kanto region previously required passengers to turn off their mobile phones near priority seats. However, as medical research has confirmed that the impact on pacemakers is limited, an increasing number of lines have changed their guidance to “set your phone to silent mode and refrain from making calls.” Since guidelines differ by line, it is best to limit phone use to checking your screen when near priority seats.

Healthy individuals are not necessarily prohibited from sitting in priority seats, but they are expected to promptly give up their seat when someone who qualifies for priority boards the train. In practice, however, yielding priority seats can be awkward—people may worry that “the other person might feel obligated to decline” or find it “difficult to judge whether someone is elderly.” If you are unsure, quietly saying “dozo” (please, go ahead) is the smoothest approach.

Even if you are standing near the priority seats, it is good etiquette to proactively offer your spot to anyone who qualifies. A simple “Would you like to sit down?” can be a great gesture of consideration.

Handling Luggage (Wear Backpacks on the Front, etc.)

Handling luggage in crowded trains is an area with particularly detailed rules in Japanese etiquette. The most well-known rule is to “wear your backpack on your front.” If you board with a backpack on your back, it takes up additional space, may bump into surrounding passengers, and poses a risk of knocking into others if you lose your balance. During crowded times, always carry your backpack on your front or place it on the overhead luggage rack.

When traveling with suitcases or large bags, extra care is needed during peak hours. Avoid placing suitcases near the doors, and try to store them in the least obstructive location possible. You should also avoid placing large luggage in front of a seat in a way that effectively occupies an extra seat. Airport access trains (such as the Narita Express and Haruka) often have dedicated spaces for large luggage, so be sure to use them.

Since 2023, the Tokaido and Sanyo Shinkansen lines have introduced a reservation system for “oversized luggage spaces.” Luggage with three dimensions totaling more than 160 cm must be pre-reserved with a seat that includes a dedicated luggage space. If you bring oversized luggage without a prior reservation, a handling fee of 1,000 yen will be charged, so be sure to check in advance when traveling on the Shinkansen with a suitcase.

Additionally, spreading your coat or jacket across a seat, or placing belongings on the adjacent seat to take up extra space, should be avoided during crowded times. The key mindset is: “I am entitled to only one seat’s worth of space.”

Etiquette During Rush Hour

During morning rush (7:00–9:00 AM) and evening rush (5:00–8:00 PM), trains in Tokyo can reach occupancy rates of 150–200%. Traveling in such extreme crowding can be a shocking experience for those unfamiliar with Japanese trains. Yet even in these packed conditions, passengers continue to show consideration for those around them—this is the essence of Japanese train culture.

Key points for navigating rush hour include:

  • Do not block the doorway—move toward the center of the car
  • If standing near the doors, step off temporarily at each station to allow smooth passenger flow
  • Use a folding umbrella or put your umbrella in a bag so the tip does not poke others
  • Always wear your backpack on the front during crowded times
  • Be careful not to bump into others when using your smartphone
  • Avoid falling asleep and leaning on the person next to you (always hold onto a strap or handrail)

If you can avoid rush hour, tourists will find traveling after 10:00 AM much more comfortable. Alternatively, using Green Cars (described below) increases your chances of getting a seat even during rush hour.

Helpful Tips and Things to Know

Beyond the basic etiquette, there are some useful railway tips that can make your trip much smoother. Familiarize yourself with Japan-specific features such as Green Cars, women-only cars, and how last trains and first trains work.

How to Use Green Cars

Green Cars are special carriages with more comfortable seating, accessible by purchasing a “Green Ticket” in addition to your regular fare. They are available on major JR lines such as the Tokaido, Yokosuka, and Sobu Rapid lines, as well as on some private railways (such as the Odakyu Romancecar).

Green Car seating is arranged in a 2+2 configuration per row (compared to 2+3 or 3+2 in standard suburban cars), with wider seat spacing and reclining functionality. The overhead luggage racks are also more spacious, making it easier to store large bags.

Green Ticket prices vary by distance and whether it is a weekday or weekend/holiday. Suica Green Tickets can be purchased at Green Ticket machines on the platform. After taking your seat, tap your Suica on the lamp above your seat to change it to “in use,” eliminating the need for conductor verification. Advance purchase offers a discount, so consider using this option for longer journeys.

Phone calls are also prohibited in local line Green Cars. As for food, bringing snacks aboard is permitted just as in Shinkansen Green Cars, but avoiding strong-smelling items is considered good manners. The Green Car space aims to provide “a quieter, more refined travel experience,” so please conduct yourself accordingly.

Women-Only Cars

Many railway lines in major cities such as Tokyo, Osaka, Nagoya, and Fukuoka operate “women-only cars.” These are primarily in effect during morning and evening rush hours (varying by line, but generally from around 7:00–9:00 AM and 5:00–9:00 PM). During these times, only women, boys of elementary school age or younger, and people with disabilities (along with their companions) may board.

The location of women-only cars is indicated by stickers on the boarding area of the platform and on the cars themselves. If a man boards by mistake, other passengers or train staff may point it out, so be sure to check the platform markings before boarding. Outside the designated hours, anyone may use these cars, but even then, passengers should be mindful that the car tends to have a predominantly female ridership.

The introduction of women-only cars was prompted by the problem of groping (chikan) during crowded rush hours. In Japan, posters stating “Groping is a crime” are displayed in stations, and railway companies are actively working on countermeasures. If you encounter trouble on the train, press the emergency call button inside the car or consult station staff.

Understanding Last Trains and First Trains

Japanese trains do not operate 24 hours a day. On most lines, the last train departs between midnight and 1:00 AM (some lines as late as 12:30–1:00 AM), and the first train runs from around 4:30–5:30 AM. If you miss the last train, you will have no train service until the first train the next morning, which means tourists or out-of-town visitors who are unaware of the last train schedule may have no choice but to take a taxi.

“Catching the last train” is deeply tied to Japanese corporate culture. The expression “I’ll work until the last train tonight” illustrates how the last train schedule functions as a boundary for work and nighttime activities. During evening dinners and drinking gatherings, it is common for participants to check each other’s last train times to determine when to wrap up.

Last train and first train times vary by line, station, and day of the week. Smartphone navigation apps (such as Yahoo! Transit, Google Maps, etc.) allow you to search by specifying your departure time, and you can look up “the last available transfer route departing at X time.” We recommend checking your return route in advance during your trip.

If you are staying at a Japanese ryokan, keep in mind that ryokan are often located far from train stations, so it is wise to confirm both the travel time after dinner and the last train schedule in advance.

Common Mistakes Foreign Visitors Make

If you board a Japanese train without knowing the etiquette, you may unintentionally cause inconvenience to those around you. Below are common mistakes that foreign travelers are particularly prone to making. As a sign of respect for Japanese culture, please keep these in mind.

Learning train etiquette is, like understanding how to properly visit a shrine or manners at an izakaya, one of the first steps in showing respect for Japanese culture during your travels.

Talking Loudly

While loud conversation is commonplace on trains in other countries, it stands out significantly on Japanese trains. It is easy to get carried away when traveling with a group, but please keep your voice to a whisper inside the train. Laughter and loud reactions should also be kept to a minimum—this is part of Japanese train culture.

Using Speakers or Playing Music on the Train

Playing music or videos through smartphone speakers or portable speakers is strictly prohibited. Even when using earphones, check that sound is not leaking out. When someone next to you has audible sound leakage, most Japanese people will either move away or quietly endure it rather than confronting the person directly. However, make no mistake—it is causing discomfort to those around you.

Eating and Drinking (Especially Strong-Smelling Food)

It is generally best to avoid eating on local trains. Fast food, instant noodles, and other strong-smelling items in particular spread their aroma intensely in an enclosed train car. While eating ekiben on the Shinkansen is culturally accepted, eating on crowded local trains is considered a definite no-go. As for beverages, there is a general tolerance for drinks in sealed bottles.

Leaning on Doors and Improper Luggage Placement

Leaning against the doors not only obstructs door operation but also poses a safety hazard. Placing your belongings on the adjacent seat to take up two seats is also frowned upon. Even when the train is not crowded, if someone comes to sit next to you, move your bags to your lap or the overhead luggage rack.

Unauthorized Photography and Video Recording

When taking photos or videos inside trains or on station platforms, consideration for other passengers’ privacy is essential. Photographing the scenery of stations and trains itself is not a problem, but posting photos or videos on social media in which other passengers’ faces or figures are clearly visible is undesirable from a portrait rights perspective. Some lines also restrict photography in certain sections (such as inside the Shinkansen).

Stopping or Fumbling at the Ticket Gate

One common issue for foreigners is being unable to pass through the ticket gate due to insufficient IC card balance, causing a long queue behind them. Be sure to recharge your Suica at ticket machines outside the gates or via your smartphone app in advance. To avoid delays at the gate, have your card or ticket ready before approaching the gate.

Key Railway Lines Useful for Getting Around

Here we introduce the railway lines you will most frequently use when traveling in Japan, organized by the Tokyo, Osaka, and Kyoto areas. Knowing how to access popular tourist destinations will help you plan your trips more efficiently.

Tokyo (Yamanote Line and Subways)

The Yamanote Line is the backbone of Tokyo sightseeing. This circular route connects major areas including Tokyo, Shibuya, Shinjuku, Ikebukuro, Ueno, Akihabara, and Shinagawa, completing a full loop in about one hour with trains running in both clockwise (outer loop) and counterclockwise (inner loop) directions. With frequent service (every 1–2 minutes during rush hour) and Suica compatibility, this is the first line you should learn to ride.

Tokyo’s subway system consists of Tokyo Metro (9 lines) and Toei Subway (4 lines), totaling 13 lines. Many areas such as Ginza, Asakusa, Roppongi, and Omotesando are only easily accessible by subway. By combining the subway with the Yamanote Line, you can cover virtually all of Tokyo. For foreign travelers, the “Tokyo Subway Ticket” (unlimited ride passes for 24, 48, or 72 hours) offers great value.

For sightseeing in the Kansai region, such as Miyajima and Koyasan Okunoin, the Shinkansen from Tokyo provides convenient access. The “Nozomi” from Tokyo Station takes approximately 2 hours and 22 minutes to Shin-Osaka, and about 3 hours and 50 minutes to Hiroshima.

Osaka (Midosuji Line and Loop Line)

The Osaka Metro Midosuji Line is the centerpiece of Osaka sightseeing. Running from Umeda (the equivalent of JR’s Osaka Station) through Namba to Tennoji, this line is the main artery for Osaka tourism. It provides excellent access to tourist hotspots concentrated around Namba, Shinsaibashi, and the surrounding area, and can handle most travel within Osaka city.

The JR Osaka Loop Line provides convenient access to sightseeing and dining spots such as Osaka Castle Park, Shin-Imamiya, and Nishikujo. To reach Universal Studios Japan (USJ), take the JR Yumesaki Line (Sakurajima Line) to Universal City Station. When heading to Miyajima from Osaka, the typical route is to take the Shinkansen from Shin-Osaka Station to Hiroshima.

Kyoto (Municipal Subway and Randen)

Getting around Kyoto involves a combination of the municipal subway, JR, Kintetsu, private railways, and city buses. The municipal subway operates the Karasuma Line (running north-south) and the Tozai Line, connecting key areas such as Kyoto Station, Shijo Karasuma, and Karasuma Oike.

The Randen (Keifuku Electric Railroad Arashiyama Main Line) is a charming retro streetcar essential for accessing the Arashiyama and Sagano areas. The ride from Shijo-Omiya Station to Arashiyama Station takes about 20 minutes, with stops along the way serving as the nearest stations to tourist attractions including Kurumazaki Shrine, Ryoan-ji Temple, and Toji-in/Ritsumeikan University-mae. The views of Kyoto’s streets from the Randen windows will make for a memorable part of your journey.

When sightseeing in Kyoto, knowing how to properly visit a shrine will enhance your experience. Kyoto is home to numerous World Heritage shrines and temples, and you can create efficient sightseeing routes by combining train and bus travel.

Conclusion

Japanese train etiquette is the crystallization of a culture of “mutual consideration” nurtured over a long history. Keeping quiet, waiting in line, giving up priority seats—each of these practices forms the foundation that keeps the railways, used by tens of millions of people every day, running smoothly and comfortably.

When visiting Japan as a traveler, being mindful of these etiquette guidelines naturally fosters mutual respect with local residents. There is no need to overthink it. Simply being a little conscious of “whether my actions might bother those around me” will help you clear about 90% of Japanese train etiquette.

Trains are the ultimate mode of transportation for comfortable travel in Japan. Grab your IC card, follow the etiquette, and enjoy train journeys across Japan. Temples, shrines, natural scenery, and gourmet destinations are all comfortably accessible by train. We hope this article helps make your trip to Japan an even richer experience.

Frequently Asked Questions

1

A.Making phone calls on the train is prohibited. Using messaging apps or watching videos and listening to music with earphones is fine. However, be careful about sound leakage. Near priority seats, setting your phone to silent mode is standard etiquette.

2

A.Yes, foreign travelers can purchase them. The “Welcome Suica” for international visitors is valid for 28 days with no deposit required, and is available at major airports and select stations in Tokyo and Osaka. You can also use Mobile Suica through Apple Pay or Google Pay on your smartphone.

3

A.If a man boards during the designated women-only hours, other passengers or station staff may point it out and ask him to move to another car. While there is no legal enforcement, it is expected to be respected as a matter of etiquette. You can check the women-only car designation through platform boarding signs and car stickers.

4

A.If you are bringing oversized luggage (three dimensions totaling more than 160 cm) onto the Tokaido or Sanyo Shinkansen, you must pre-reserve an “oversized luggage space seat.” Without a prior reservation, a handling fee of 1,000 yen will be charged. Reservations can be made through the official JR Central and JR West websites or at Midori no Madoguchi (ticket offices).

5

A.Yes, there is a system called “furikae yuso” (alternative transportation). When a train is suspended or significantly delayed, you can ride another company’s line covering the same section for free. You can use this service by obtaining a transfer ticket at the ticket gate or by tapping your IC card at the gates of the alternative line. Asking station staff is the quickest way to get assistance.